The tool will open and start scanning your system.Right click over JRT.exe and select Run as administrator on Windows Vista or Windows 7, double-click on XP.Shutdown your antivirus to avoid any conflicts.Please download Junkware Removal Toolto your desktop. Please restart the computer first and then run the following steps and post back the logs when ready. Let me have you run the following please. An agent will be in contact with you as soon as possible with additional instructions or information." "Case #: 1086120". "Based on the information you have provided, I have reassigned your ticket to our technical product specialists. Please note I tried to contact Malwarebytes directly on August 15, spoke with a "technical Support specialist" online named "Andy" who forwarded the information to production support specialists and sent the following to me in an e-mail: I am attaching the three files you requested. The last time it did this (yesterday) I checked on the additional information and copied this:Īdditional Information 2: 83748d7ce6919cf452bf5c3838e036f3Īdditional Information 4: 36f0fdc5c030ae2e62bc25249245d2b6 I click on the "search for a solution and shutdown" option, it shuts down and restarts, but when it restarts the real-time protection is off and need to be manually started. Windows gives the notification that the program has stopped working and needs to be shutdown. The program still stops working daily, usually between 3:00 and 3:30 CDT, but sometimes as late as 5:30 PM. I have gone through using the removal tool and re-installing MBAM twice since my first post.
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